At KYRA, we are committed to providing exceptional customer service and a seamless shopping experience. If you have any concerns, complaints, or issues regarding your order, service, or any aspect of your interaction with us, we encourage you to reach out. Your feedback helps us serve you better.
How to Raise a Complaint
You may raise a grievance by contacting our support team via:
- Email: care@kyrawithlove.com
- Phone: +917767896310
Please provide the following details in your complaint for faster resolution:
- Full Name
- Order ID
- Contact details
- Nature of the issue
- Any relevant images or proof (such as unboxing videos, damaged product photos)
Response & Resolution Timeline
- Acknowledgement: You will receive a confirmation of your complaint within 24–48 hours.
- Investigation & Resolution: Our team will investigate and aim to resolve your issue within 5–7 business days depending on the complexity of the case.
Grievance Officer
In compliance with applicable e-commerce and consumer protection laws, you may also escalate unresolved matters to our Grievance Officer:
Name: Shraddha Solanki
Email: care@kyrawithlove.com
Phone: +917767896310
Final Resolution
We strive to address all concerns fairly and transparently. If your issue requires additional time, we will keep you informed with timely updates until it is resolved.
KYRA is dedicated to earning your trust and ensuring your satisfaction every step of the way.